Frequently Asked Questions

Sand Art Home products works like an hourglass, with air bubbles acting as a barrier between sand and water, allowing the sand to fall slowly in between the bubbles, creating beautiful patterns and providing a deep sense of relaxation.

Every time you flip your Sand Art over, it will create new shapes that have never been created before, and will never be created again. Do not expect to get the same patterns every time.

When you reset your Sand Art, make sure the layer of air bubbles is dispersed evenly across the whole piece so that the sand will slowly fall in between these bubbles.

The amount of air and bubbles in your Sand Art will determine how fast the sand flows and therefore what shapes you create.

No, not at all. We use different types of sands, with different sizes and densities to prevent the sands from mixing together with time.

If you receive a syringe with your order, it may be a gift from us. The syringe ensures that the product continues to work perfectly over the years. 

The product will come perfectly ready to use, but there are times that the sand will go down too quickly and you will need to add a little air to slow it down.

To see how to add air, see the FAQ How to regulate air?

In short, the syringe is for maintenance. Over the months you will have to add a little water, as it evaporates. You can also adjust the bubbles according to your liking. For example, if you want the sand to go down more slowly, you can add a little air.

Note: Please note that 16" and 24" wall-mounted Sand Art require the large injector set, not the standard injector set. 

The average flow time will vary depending on the bubbles you form. It will also depend on the size of your Sand Art and how you flip it over. 

The bigger your Sand Art is, the higher the average flow time will be.

You can change the average flow time by adjusting the air level in your art frame. Note that the flow time and the patterns created will never be exactly the same twice, which is the magic of it.

To understand how to add air into your Sand Art, check out the question How to regulate air?.

Our products are carefully packaged to prevent any damage during transit.

However, shipping is 100% insured in case this happens.

All you have to do is reach out to us by providing us with a picture of the damage (within 72h of delivery), and we will arrange the shipment of a brand new Sand Art to your home at no additional cost.

If you feel like the sand is falling too quickly to the bottom, even after several flips, it usually means there are not enough air bubbles inside to create proper resistance.

Your Sand Art needs a balanced amount of air to slow down the sand flow.
There should be enough air bubbles to form a continuous barrier across the entire width of the frame. This air barrier is what allows the sand to create detailed mountains and dunes instead of dropping straight down.

Before adjusting anything, try this:

1. Place the Sand Art on a perfectly flat surface.

2. Flip it completely and allow the sand to finish its full cycle.

3. Repeat this 2–3 times.

Often, the internal balance stabilizes naturally after a few flips — especially if the piece has just arrived after shipping.

If it’s still falling too fast, try these solutions:

✔ Gently shake it once (carefully).
This can help create more bubbles and improve resistance.

✔ Flip it slowly and keep the bubbles centered.
When reversing, do it gradually so the air bubbles remain distributed in the middle rather than gathering all at the top.

✔ Let it stand upright for a few minutes before flipping again.
This allows the air and sand to redistribute more evenly.

If none of the above works:

Your piece may need a small air adjustment.

If there isn’t enough air inside, the sand will not encounter enough resistance and will fall too quickly.
Using the injector tool, a very small amount of air can be added to restore the ideal flow.

⚠️ Important:
Air adjustments must be done carefully. Adding too much air can affect performance.

To learn how to do this safely, please refer to the FAQ: How to regulate air?
Or contact us at info@sandarthome.com and we’ll guide you step-by-step.

If the sand stays stuck above the air bubbles inside your Sand Art, it usually means that there is too much air inside of it.

You will therefore need to remove some of it.

To understand how to remove air from your Sand Art, check out the question How to regulate air?.

To change the amount of air in your Sand Art, simply use any injector with a 27 Ga (0,4 x 20 mm) needle (not included in the package for safety and legal reasons).

However, you can buy it separately through this link: https://sandarthome.com/products/injector

Find the sealed hole on the frame of your Sand Art and insert the needle.

This way, you can add or remove small amounts of air until you get the desired quantity.

The air level will usually be right when you receive your Sand Art. Only regulate it if you feel like the sand is not flowing at the right speed no matter how you flip it around.

In most Sand Art, we will include an instruction sheet for you to have a better viewing experience.

The water level will usually be right when you receive your Sand Art. However, some water can evaporate during transit and therefore you will have to refill it.

When all the sand is at the bottom of the frame, the water level should be around 90-95% of its maximum height.

Don't add too much water in your Sand Art as it will raise the pressure inside and possibly break the glass.

And please, do not remove water from your Sand Art.

We recommend that you use our special liquid instead of just water. You can find it here: https://sandarthome.com/products/refill-liquid

To add some water in your Sand Art, simply use any injector with a 27 Ga (0,4 x 20 mm) needle (not included in the package for safety and legal reasons).

However, you can buy it separately through this link: https://sandarthome.com/products/injector

Find the sealed hole on the frame of your Sand Art and insert the needle.

This way, you can add water until you get the desired quantity.

Insert the nose into the air hole. Add in small quantities (2ml-3ml at a time). When refilling you want your sand to water ratio to be about 50:50. Keep a close eye on the sand level when injecting your refill liquid. If you have a lot of air present in your sand picture, you must withdraw air after you have add the Liquid Refill (** Caution:  If you only add water and do not remove any air, it is possible for the glass to crack **). After adding the Refill Liquid (pure water), if you see any stuck sand particles, tap the frame to encourage the sand to move.  Initially, it might be best to remove most of the air to get the sand to fall without resistance.  Turn it over multiple times to see the sand fall freely. Once you see improvement in your sand picture, use your air scale, and add the proper amount of air.

Please note: Injecting too much liquid refill can cause the glass to break (pressure outward). Removing too much air when a sand picture is low on the liquid can also result in glass breakage (pressure inward).

When you think you have the correct amount of water added, here is a good way to confirm it. Lay the sand art flat on a table.
Remove the needle form the injector and insert the needle into the air hole.

If you see air coming into the sand picture, this means we need to add water.

If nothing happens, we have created the perfect equilibrium and the desired goal.

However, if you see after 10 seconds or so a drop of water escaping from the needle to the outside world, that means we added too much water.

Over time, water can evaporate from your Sand Art. The sealed hole on the frame allows you to add small amounts of water to keep your Sand Art brand new over the years.

Check the questions How to regulate water?, How to add water? and My Sand Art has too much air or has lost liquid over time. What should I do?

Maintenance is only recommended once or twice a year, if necessary.

Over time, your moving sand art may lose some liquid or develop excess air, affecting its smooth flow. This can happen due to evaporation or changes in temperature and air pressure.

You can restore its performance with our Liquid Refill, specially formulated with water, soap, and preservatives to rebalance the fluid levels.

How to use it:

1. Add small amounts of the refill liquid (2-3ml at a time).
2. Maintain a 50:50 sand-to-liquid ratio for the best results.
3. If excess air is present, remove it after adding the liquid to prevent imbalance.
4. Caution: Adding liquid without removing air can create pressure and increase the risk of glass breakage.
5. If sand appears stuck, gently tap the frame to encourage movement.
6. Flip your sand art multiple times to ensure proper flow.
7. If the problem persists, repeat the process until it improves.

Important Notes:

• The refill liquid has a shelf-life of 3 months. Do not store it for long-term use.
• Not intended for future use. Only order if you need it immediately.
• Compatible with all Sand Art Home collections.

You can buy it through this link: https://sandarthome.com/products/refill-liquid

The Sand Art Wall Mount comes with a wall bracket that you need to attach to your wall, allowing you to easily “swivel” the picture 360º without removing it from the wall.